Billing & Payments

Why does my bill look different?

We've made your bill easier to understand and see the information most important to you. Check out our bill overview to learn more about your new bill.

Why do I notice changes to my paperless billing experience?

Paperless Billing is now called eBill. Your notifications have a new look and feel. Plus, you’ll now receive additional bill reminders to help you stay on track.

 

When is my bill due?

Payment is due by the date shown on your bill, which is 21 days after we read your meter.

 

How do I make a payment?
  • Pay Online: You’ll be asked to enter your bank account information when you pay online for the first time. It will then be conveniently stored to quickly make payments going forward. Get started now
  • Pay by Phone: You can now call to make a bill payment for free through our automated system when you use your bank account. Simply call (800) 225-5797.
  • Pay with Auto Pay: If you're enrolled in Auto Pay, no additional action is needed. Your bill amount will continue to be automatically deducted from your bank account every month. If you're not already enrolled, set it up once, and we’ll handle the rest.
  • Pay Through Your Bank: If you pay your bill through your bank, it's important that you update your account number within your banking system so payment is applied to your new account. For now, if you use your old account number, payment will be applied to your new account upon receipt.
  • Pay in Person: With more than 200 Authorized Payment Locations available throughout Northwest Florida, including Walmart, Publix and Walgreens, you can choose a time and place that is most convenient for you to make a payment. Make sure to bring your new account number with you. A small convenience fee will still apply, and depending on where you make your payment, it may take up to one business day to post. Soon, all payments will post immediately.
  • Pay by Credit or Debit Card: We are now partnering with Speedpay® to provide an easy way to pay your bill using a credit or debit card. A service fee will still apply and your payment will post the next business day. Soon, all payments will post immediately.
  • Pay by Mail: If you’re going to pay your bill by mail, remember not to send cash. Instead, send a check to: Gulf Power, PO Box 29090, Miami, FL 33102-9090. Or better yet - pay online or by phone for free!
Is there anything I need to know before making my first payment in the new system?

Take a look at some helpful information you should know before making your next payment.

Can I still pay my bill through my bank?

Of course! But we recommend you change your account number within your banking system so payment is applied to your new account. Check your mailbox or email inbox for your new account number. For now, if you use your old account number, payment will be applied to your new account upon receipt.

 

Can I pay at a walk-in payment location?

Yes. With more than 200 Authorized Payment Locations available throughout Northwest Florida, including Walmart, Publix and Walgreens, you can choose a time and place that is most convenient for you to make a payment. Make sure to bring your new account number with you. A small convenience fee will still apply, and depending on where you make your payment, it may take up to one business day to post. Soon, all payments will post immediately.

Can I mail in a cash payment?

If you’re going to pay your bill by mail, remember not to send cash. Instead, send a check to:

Gulf Power
P.O. Box 29090
Miami, FL 33102-9090 --- Or better yet, pay online or by phone for free!

Why don't I see my stored bank account information when I go to make a payment online?

You'll be asked to enter your bank account information when you pay online for the first time. It will then be conveniently stored to quickly make payments going forward.

I used to store two bank accounts to pay my bill online. Now I only see the ability to store one. Why?

The new system allows you to save one bank account for use in Pay Online. You’ll be asked to enter your bank account information when you pay online for the first time. It will then be conveniently stored to quickly make payments going forward.

How are payments applied on my account?

Payments made on your account will be applied to the oldest outstanding balance first, including all past-due electric and non-electric charges. So it’s important to keep your account current.

How do I know that my payment was processed?

We will provide you with an email confirmation once your payment has been processed. Update your email address now

How do I request a payment arrangement?

The easiest way to request a payment arrangement is online or you can call us at (800) 225-5797 and make an arrangement through our automated phone system.

Starting, Stopping or Moving Service

How do I start, stop, or move (transfer) my service?

You can start or stop your service online. To transfer service, please call us at (800) 225-5797.

Using the Web

I can't log in to GulfPower.com

Now that your account is part of our new system, you'll have to create a new password when you log in for the first time. (Don't worry, we'll walk you through it.)

I can't log in to the new website, GulfPower.com/Upgrade
  • Is this your first time logging in? To protect the security of your account, you’ll need to change your password the first time you log in to the new site. We’ll walk you through it.
  • If you’ve logged into the new website before, but you’re now having issues logging in, you can reset your password.
Can I use the mobile app?

The new Gulf Power mobile app is now available for all Apple and Android devices, and is the simplest way to manage your energy and pay your bill in the new system. If your device is set up for app auto-updates, no action is required. Otherwise, you’ll need to uninstall the old app and install the new one.

Apple App Store  Google Play

Outages

Can I report outages on the Gulf Power mobile app?

Yes, but be sure to use the new Gulf Power mobile app, now available for all Apple and Android devices. If your device is set up for app auto-updates, no action is required. Otherwise, you’ll need to uninstall the old app and install the new one.

Apple App Store  Google Play

View other updates that may come with your new experience.

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