If you have experienced power surge damage due to the failure of the surge protector to properly perform, the steps below will walk you through the claim process.
If there are questions, you will be contacted within 1 week after the evaluation. In some cases, Gulf Power will send a technician to your home to remove the device for lab testing. If the device is removed, our technician will replace it with another device.
Gulf Power generally settles claims within 4 weeks of a completed claim and mails a check for the covered amount at such time. If you have questions regarding the status of your claim, call (833) 919-0945.
Premium Surge — If you are currently enrolled in the Premium Surge legacy surge protection program, follow the above instructions and return claim form within 14 days using the Premium Surge Claim form.
Basic Plus — If you are currently enrolled in the Basic Plus legacy surge protection program, follow the above instructions and return claim for within 30 days using the Basic Plus Claim form.