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Frequently Asked Questions

SurgeShield

The SurgeShield program attaches a state-of-the-art surge protector directly at your electric meter to help protect your appliances from power surges through your electric meter. The SurgeShield program also comes with a $5,000 limited manufacturer’s warranty per covered appliance, per occurrence for damages caused by a failure of the surge protector to properly perform.

On average, it will take between ten and fifteen minutes to install.

The program helps to protect home appliances from power surges that could travel through the electric meter. Customers who enroll also receive a $5,000 limited manufacturer’s warranty per covered appliance, per occurrence, for damages caused by a failure of the surge protector to properly perform.

Every home experiences power surges. The brief spikes in voltage, often last only millionths of a second, but can be dangerous to indoor appliances, since the magnitude of volts varies.

If the electric meter is accessible, the homeowner is not required to be at home during installation.

SurgeShield only provides protection for appliances for power surges that can enter your home through your electric meter. Use plug-in surge suppressors for added protection from a power surge that could enter the home via a means other than the electrical meter or for sensitive electronics. The Electronics Surge Protection program provides coverage to repair or replace sensitive electronics damaged by a power surge.

Nothing protects against a direct lightning strike, but quality surge protection equipment helps to block indirect strikes, which has been documented to cause damage. The SurgeShield program helps to protect home appliances, when lightning strikes pass through the transformer and meter.

Yes, you can cancel at any time. However, since power surges could happen anytime and potentially damage or destroy your valuable appliances, we strongly encourage you to maintain your SurgeShield surge protection plan for as long as you have valuable appliances.

If a covered appliance was affected by a power surge, visit the Support and Claim Center for instructions on filing a claim and to access claim forms.

SurgeShield is provided by FPL Home and billed by Gulf Power.

Electronics Surge Protection

Electronics Surge Protection is a program offered by FPL Home that will reimburse you for the repair or replacement of your covered electronics that are damaged due to power surges. Reimbursement for repair or replacement of covered electronics that are damaged by a power surge, include annual coverage options of $2000 or $5000.

Power surges can happen at any time, which can cause costly damage to sensitive electronics, such as TVs, computers, gaming systems, etc. While plug-in surge suppressors help provide some level of protection for your electronics, they are not 100% effective. The Electronics Surge Protection program helps you pay for the unexpected costs of repairing or replacing your covered sensitive electronics that are damaged by a power surge.

Yes, you can cancel at any time. However, since power surges could happen anytime and potentially damage or destroy your valuable electronics, such as your TVs, computers, tablets and gaming systems, we strongly encourage you to maintain your Electronics Surge Protection service plan for as long as you have valuable electronics.

Surge damage to your sensitive electronics may not be covered by your Landlord or Renters Insurance. It is normally your responsibility to repair or replace your personal electronics, such as your TVs, computers, tablets and gaming systems, out of your own funds. Please refer to your applicable coverage documents (lease agreement and/or Renters Insurance) for proper coverage information.

It is good to have plug-ins/power strips to help protect your sensitive electronics. However, in the event your electronics are damaged or destroyed by a power surge, Electronics Surge Protection will help cover the cost to repair or replace them (up to $5,000 coverage per year).

The Electronics Surge Protection program does not cover damage resulting from normal wear and tear; misuse; accidents; acts of God (other than lightning) like fire, windstorm, flood, or hurricane. View the Terms and Conditions for a complete list of exclusions.

If a covered electronic was affected by a power surge, visit the Support and Claim Center for instructions on filing a claim and to access claim forms.

The Electronics Surge Protection plan is provided by United Service Protection, Inc. Electronic Surge Protection is offered by FPL Home and billed by Gulf Power.

Personal TechPro

Personal TechPro by Assurant® is unlimited, personalized technical support for every connected device in your household—from laptops, and desktop computers to smart TVs and home theater equipment to smartphones and smart thermostats—as long as it connects to W-Fi or Bluetooth®.

When you enroll in Personal TechPro, you’ll receive access to live support specialists, troubleshooting articles, and how to guides, all through the Pocket Geek® Home app.

If you have a question about any connected device, Personal TechPro specialists will answer it. No matter the brand or the device, they're there to help you get it set up and playing nice with the rest of your smart devices. Is there a feature you can’t figure out? Open the Pocket Geek® Home app for self-help tools or tap "chat" or "call" to connect with a U.S. based tech specialist.

Personal TechPro specialists are there for you every day from 8 a.m. to midnight EST, excluding major holidays.

Whether you have one question or 1,000, Personal TechPro specialists are there to help. You can get tech support however you need it and the experts won’t stop until they get you up and running.

Yes! Personal TechPro can support any connected device in your household or residence of record as long as it’s Wi-Fi or Bluetooth-enabled.

If it’s Wi-Fi or Bluetooth-enabled, Personal TechPro can help!

Common products include:

  • Video Doorbells
  • Smart Door Locks
  • Security Cameras
  • Smart Thermostats
  • Smart Switches & Outlets
  • Device Hubs
  • Smart Appliances
  • Smart Smoke & Carbon Monoxide Detectors
  • Smart Lighting
  • Home Networking/Routers
  • Laptops
  • Tablets
  • Home Theater (receiver, soundbars, speakers, etc)
  • TVs (LCD, LED – including remote controls)
  • Gaming Consoles & Controllers
  • Printers
  • Health & Fitness Bands
  • Portable Speakers
  • Smart Watches
  • PC Peripherals
  • Smart Phones

No problem. Personal TechPro's specialists are there to help whether you’re an expert or new to connected devices. With your permission, they can screen share or camera share through your smartphone to help guide you. You’ll be an expert before you know it!

No long wait times! Personal TechPro's tech support team will typically answer calls and chats within 30 seconds or less.

You don’t have to register your devices to get access to technicians. However, whenever you download Pocket Geek® Home app, you can add your devices to give you easy access to device-specific guides, tips and tricks, and Personal TechPro's tech experts to help with all your connected device support needs.

Personal TechPro is conveniently accessed through the Pocket Geek® Home app. You can download the app directly from Google Play or the App Store® to gain easy access to how-to guides, troubleshooting tips and on-demand tech support by tapping 'chat' or 'call' to connect to Personal TechPro's specialists.

You can’t transfer your service to another person. But if you move, your service moves with you. And you can cancel your monthly payments anytime if you no longer want to keep it – but we’d hate to see you go.

Personal TechPro is provided by The Signal, which operates under the trade name Assurant. Although the Personal TechPro program is offered by FPL Home and is billed by Gulf Power, The Signal is solely responsible and liable for all tech support provided by Personal TechPro.

Contact us

  • For program questions and enrollment: (833) 919-0941 (toll-free)
  • For claims and support: (833) 919-0945 (toll-free)