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Are you looking for information on energy-assistance programs? Our advocacy partners assist us in securing federal funding to help low-income customers receive financial assistance with their electric bills. Various social-service organizations work to distribute the funds. Select from the options below to view some of the federally-funded energy-assistance programs that are offered in our service area.
Sometimes customers need a little more time to pay their electric bills. We try to be as flexible as possible. Our online payment arrangement offers qualifying customers the chance to temporarily extend the due date of their bills. Learn More
The Low-Income Home Energy Assistance Program (LIHEAP) is a federally-funded program that helps low-income households with their home energy bills. Energy assistance is important to all that receive it, but more so if someone in your home is elderly, disabled or a young child under 6 years old. These persons are especially at risk for life threatening illness or death if their home is too cold in the winter or too hot in the summer.
There are household income guidelines and other criteria that need to be met to qualify for assistance. Your local agency will help you determine if you're eligible.
*NOTE: The availability of LIHEAP assistance is not guaranteed.
To determine your eligibility or get pre-approved, please complete the online application. After submission, your local community agency will review your application and, if qualified, send payment directly to FPL.
Information needed to apply
You may need the following:
*LIHEAP programs are currently not available in all counties
Florida's Emergency Home Energy Assistance for the Elderly Program (EHEAP) helps low-income households, with at least one person age 60 and older, when the households are experiencing a home energy emergency and are unable to pay their FPL bill. Households can receive this type financial assistance a maximum of twice a year – once during the heating season (October - March) and again during the cooling season (April - September). Eligibility for this program is determined by a local community agency designated by the Florida Department of Elder Affairs.
Where to Apply
For more information on eligibility requirements and to apply for assistance:
Information Needed to Apply
To be eligible for assistance, households must have:
*LIHEAP and EHEAP programs are currently not available in all counties
The Federal Emergency Management Agency Emergency Food and Shelter Program (FEMA/EFSP) occasionally provides non-disaster related living assistance. When funding is available, it can be used to provide the following:
Where to Apply
Qualification and eligibility requirements may vary by county. There is no national application process. You'll need to reach out to a participating funded organization for help. For the full list of agency names and phone numbers in your community, follow these instructions:
Are you in need? We can help. Our employees, shareholders and caring customers all contribute to help customers in crisis keep their lights on when they need it most. Your household may be eligible to receive up to $750 during a 12-month period to help pay the FPL bill. Please be aware that the need for assistance far exceeds the funding available, so many households may not receive assistance. Additionally, households with seniors, children under 10 or those with disabled persons may be given priority consideration. Funding from the Care To Share program is administered by our local nonprofit and government agency partners.
Where to Apply
If you're seeking assistance, you can:
Information Needed to Apply
Each of our partner agencies use the program guidelines shown below in the qualifying process, but may add additional requirements based on availability of funding, volume of applicants and other considerations. FPL has no role in determining household eligibility or the amount of assistance an agency may provide. Such decisions are made solely by the administering agencies and their caseworkers/employees.
To be eligible for Care To Share funds, you will need to:
Make a Donation
Care To Share support is made possible by the generosity of FPL employees, shareholders and caring customers just like you. All contributions are collected by FPL and distributed to the communities that we serve through a network of nonprofit human-service agencies. There are no administrative fees so every dollar donated truly makes a difference and may be tax-deductible to those customers who volunteer to donate. Donate today.
Note: Fraud and service tampering are very serious offenses. The Florida Public Service Commission grants FPL the right to pursue payment from a customer for any charges related to a fraud or service-tampering activity. None of those charges can be paid for by Care To Share program funds. Customers with a history of fraud or service tampering are not permitted to receive Care To Share funding.
Some customers are eligible to receive up to $2,000 of financial assistance to perform electrical work at their homes through the FPL Care To Share program. Covered repairs include electrical repairs to damaged meter cans and weather heads, and excludes repairs to electric panels or home interior equipment/electric repairs. Know what you own and what FPL owns.
Qualifying customers must:
After being approved and work is completed, customer must provide:
We are partnered with a vast network of social-service organizations located throughout our service territory. We can help refer you to an agency that will be able to determine whether you're eligible for federal financial assistance and also provide the funding. You can contact us for a referral or review the list of partner agencies on our website.