Gulf Power remains committed to helping our customers who are experiencing hardship due to the coronavirus (COVID-19) pandemic.
We’re continuing to suspend disconnections for nonpayment while helping connect customers with financial assistance.
And, where there is hardship, we’re continuing to offer customers additional payment extensions to help them manage past-due Gulf Power balances.
While we never want to turn the lights off for nonpayment – especially during these difficult times – we remain mindful that unpaid electric bills are ultimately paid for by all Gulf Power customers. We will continue to assess our COVID-19 policies to ensure we’re supporting customers experiencing hardship while also balancing the needs of all of our nearly 470,000 customers.
We urge customers struggling to pay their bill to take action now and check out the available resources below or call us directly, toll-free, at (800) 225-5797, to discuss your situation, so we can work together to come up with a solution to ensure that you can fulfill your personal responsibility for your Gulf Power balance.
Bill Payment Assistance
Our advocacy partners help us secure federal funding to help low-income customers receive financial assistance with their electric bills.
We appreciate your interest in helping others in a time of need. To help community members experiencing financial hardship with their energy bills, you can make a donation to Project SHARE with a donation through your electric bill. You can also fill out this form and mail it in to pay a neighbor's bill directly.