We have also implemented the same policies that we do during major crisis events and are suspending electrical disconnections and providing payment extensions for customers in a hardship situation, which will remain in effect while Florida is under a state of emergency.
Customers are encouraged to pay their electric bill balance each month to avoid building up a large balance, which they will continue to bear responsibility for.
However, if you are having difficulty paying your monthly bill, we encourage you to view available resources below or contact us directly at (800) 225-5797. We will work with your personal situation and come up with a solution to ensure that you can fulfill your personal responsibility for your Gulf Power balance.
Bill Payment Assistance
Our advocacy partners help us secure federal funding to help low-income customers receive financial assistance with their electric bills.