We’re here to help

We know this is a difficult and unsettling time:

  • For customers experiencing hardship as a result of COVID-19, we have resources from Gulf Power available to help. See options below.
  • We're asking for a one-time bill decrease to take effect in May.
  • We have also implemented the same policies that we do during major crisis events and are suspending electrical disconnections and providing payment extensions for customers in a hardship situation, which will remain in effect while Florida is under a state of emergency.
  • Customers are encouraged to pay their electric bill balance each month to avoid building up a large balance, which they will continue to bear responsibility for.
  • However, if you are having difficulty paying your monthly bill, we encourage you to view available resources below or contact us directly at (800) 225-5797. We will work with your personal situation and come up with a solution to ensure that you can fulfill your personal responsibility for your Gulf Power balance.

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