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Payment Arrangement

Gulf Power remains committed to helping our customers who are experiencing hardship due to the coronavirus (COVID-19) pandemic.

  • We're continuing to suspend disconnections for nonpayment while helping connect customers with financial assistance.
  • And, where there is hardship, we’re continuing to offer customers additional payment extensions to help them manage past-due Gulf Power balances.

While we never want to turn the lights off for nonpayment – especially during these difficult times – we remain mindful that unpaid electric bills are ultimately paid for by all Gulf Power customers. We will continue to assess our COVID-19 policies to ensure we’re supporting customers experiencing hardship while also balancing the needs of all of our nearly 470,000 customers.

We urge customers struggling to pay their bill to take action now and check out the available resources or call us directly, toll-free, at (800) 225-5797, to discuss your situation, so we can work together to come up with a solution to ensure that you can fulfill your personal responsibility for your Gulf Power balance.

Sometimes customers need a little more time to pay their electric bills. We try to be as flexible as possible. Our online payment arrangement offers qualifying customers the chance to temporarily extend the due date of their bills.

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Determining eligibility for a payment arrangement

We consider several factors before granting a payment arrangement. These include:

  • The customer's payment history
  • Length of time as a Gulf Power customer
  • Past-due amount
  • Age of past-due amount
  • Timeliness of prior payments

Here's how it works

We will review the status of your Gulf Power account to determine if a temporary payment arrangement can be granted. If your account is eligible, we will offer you an extended date to pay your bill.

Final notice

Even if a payment arrangement has been granted, you may receive a final notice reminding you to pay your past-due bill. Please be aware that if payment is not received by the arrangement date indicated, your payment arrangement will default and your power may be shut off. We disconnect service only as a last resort and would like to avoid having to take this step.


If a payment arrangement is granted for your account, you will receive an immediate online confirmation and an email will be sent the next business day.

Request Now