Spot scams


Scammers target Gulf Power's residential and business customers and are known to attempt a variety of scams, including posing as a Gulf Power employee going door-to-door, over the phone and online. Scammers often threaten disconnection unless immediate payment is made via phone or in person. 

Make sure you and your loved ones know the key signs of scams and how to keep from being targeted.


Scams: What to look for and how to protect yourself

How customers can spot a scam

If a customer receives a suspicious call or email from someone claiming to be from Gulf Power and demanding payment to avoid disconnection, they should hang up, delete the email and contact the company’s customer service line at (800) 225-5797.

Gulf Power employees such as lineworkers and/or contractors may show up without advance notice for the following situations:

  • Tree trimming
  • Surveying
  • Meter work, etc.

If they do come to your home or business, ask them for identification or ask to see their supervisor who should have a Gulf Power contractors’ badge.

Customers can also contact Gulf Power’s customer service line at (800) 225-5797.

How customers can protect themselves

We are dedicated to serving our customers and protecting them from scammers. We are also a proud member of Utilities United Against Scams.

UUAS is a consortium of more than 100 U.S. and Canadian electric, water, and natural gas utilities (and their respective trade associations). UUAS is dedicated to combating impostor utility scams by providing a forum for utilities and trade associations to share data and best practices, in addition to working together to implement initiatives to inform and protect customers.