Our website/mobile app is undergoing system maintenance through midnight tonight. We apologize for any slowness you may experience when trying to access your account

< Back to Safety

Scams and Fraud

Spot scams

 

Scammers target Gulf Power's residential and business customers and are known to attempt a variety of scams, including posing as a Gulf Power employee going door-to-door, over the phone and online. Scammers often threaten disconnection unless immediate payment is made via phone or in person. 

Make sure you and your loved ones know the key signs of scams and how to keep from being targeted.

close

Scams: What to look for and how to protect yourself

How customers can spot a scam

 

Unexpected visits


Gulf Power will not show up to a customer’s home or business to collect on a payment.

If an account becomes past due and is subject to disconnection, Gulf Power will contact the customer via a prerecorded message to the primary account telephone and by letter requesting that the customer call Gulf Power to discuss the account.

The company will never go door-to-door asking for payment.

Suspicious calls or emails


Beware of calls and emails demanding immediate payment.

Customer reports have shared scammers will call, usually in a very aggressive tone, requesting for payment through a credit card, pre-paid debit card or gift card.

Gulf Power will never ask for any form of payment over the phone or through email.

No identification


Gulf Power employees are easy to identify.

If a Gulf Power employee has a service-related reason to visit a home or business, customers will in most cases receive notice of the visit beforehand and the employee will always be wearing a Gulf Power employee ID badge with their photo, company’s name and logo.

If a customer receives a suspicious call or email from someone claiming to be from Gulf Power and demanding payment to avoid disconnection, they should hang up, delete the email and contact the company’s customer service line at (800) 225-5797.

line worker

Gulf Power employees such as lineworkers and/or contractors may show up without advance notice for the following situations:

  • Tree trimming
  • Surveying
  • Meter work, etc.

If they do come to your home or business, ask them for identification or ask to see their supervisor who should have a Gulf Power contractors’ badge.

Customers can also contact Gulf Power’s customer service line at (800) 225-5797.

How customers can protect themselves

 

Avoid suspicious payments


Customers should never share their credit card or debit card information or purchase a prepaid card or gift card to avoid service disconnection or shutoff.

Gulf Power will not ask customers to pay anywhere other than an Authorized Payment Location.

Where to Pay

Ways to Pay

Verify the payment request


If someone requests payment for the threat of immediate disconnection or shutoff of service, customers should disengage right away. Gulf Power customers with delinquent accounts will always receive an advance disconnection notification and will never be threatened with a shut off of service within a short amount of time.

To verify the payment request, contact Gulf Power’s customer service line at (800) 225-5797.

Report the scam to Gulf Power


If customers suspect someone is trying to scam them, they should hang up, delete the email, shut the door and call Gulf Power’s customer service phone number.

Gulf Power keeps records of scam reports and uses them to share the latest scamming tactics to keep our communities educated on scam awareness and protection.

We are dedicated to serving our customers and protecting them from scammers. We are also a proud member of Utilities United Against Scams.

UUAS is a consortium of more than 100 U.S. and Canadian electric, water, and natural gas utilities (and their respective trade associations). UUAS is dedicated to combating impostor utility scams by providing a forum for utilities and trade associations to share data and best practices, in addition to working together to implement initiatives to inform and protect customers.