Your Meter is About to Get Smarter

Introducing the Gulf Power Smart Meter, an automated electronic metering system designed to measure your home's or business's energy usage.

During the transition to the Smart Meter program, Gulf Power customers will continue to receive the same reliable service you've come to expect from us. We will continue to accurately read your meter and correctly bill you in a timely manner. You'll only notice your meter has been changed because installation requires a momentary interruption of your electric service usually just a few seconds.

Your meter is about to get smarter.
Introducing the Gulf Power Smart Meter, a proven, automated electronic metering system designed to measure your home's energy usage.

What will happen next?
Gulf Power customers will continue to receive the same reliable service you've come to expect from us. We will continue to accurately read your meter and correctly bill you in a timely manner. You'll only notice your meter has been changed because installation requires a brief interruption of electric service - usually a few seconds.

When will my new Smart Meter be installed?
Technicians will replace existing meters with new Smart Meters by areas over the next few years. Gulf Power will be gradually phasing in the system.

Do I have to be at home when my Smart Meter is installed?
You do not have to be home when Smart Meter is installed. We will attempt to notify you by telephone a few days before installation. A technician will notify you upon installation if you are on site at the time.

Will there be any interruption in my service during installation?
Yes, there is an interruption period, generally less than a minute, during installation.

Are there any eligibility requirements to receive a Smart Meter?
Over the next few years, the Gulf Power Smart Meters will be a system-wide upgrade for all Gulf Power customers. It is part of a regional plan for all Southern Company affiliate customers in Northwest Florida, Alabama, Georgia and Mississippi.

Is the Smart Meter system secure?
Yes. The selected Smart Meter technology has been thoroughly tested and proven to be secure and accurate. Gulf Power's deployment of Smart Meters follows the affiliate companies of Southern Company that have installed more than 3 million meters in Alabama, Georgia and Florida.

Will installing Smart Meter change the amount of my energy bill?
Gulf Power is replacing all existing meters free of charge to our customers. Smart Meters will continue to measure the electricity you use. For energy-saving tips, go to save money and energy.

With the Smart Meter program, your electric meter will be read remotely through communication towers. In the future, a number of new customer benefits will become available, including access to online energy usage information.

Some of the current Smart Meter customer benefits include:

• Gulf Power will be able to read meters automatically without having someone physically travel to each meter.
• This will reduce the number of times an employee will have to visit your location and reduce the number of trucks on the road, cutting emissions and saving fuel.
• Smart Meters increase the already high accuracy rate of readings to ensure that customer bills are correct - even those that are in remote hard-to-access locations.
• Smart Meters can be checked remotely to ensure they are working properly.
• The Smart Meter installations alleviate the need to add new meter-reading routes.