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1.
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Why
do I Need Surge Protection?
Gulf is one of the top lightning producing states in the country.
Lightning
strikes Gulf tens of thousands of times a year causing
computers to "crash", fax machines to stop faxing, and expensive home entertainment systems
to suffer "fried" circuits or shorten life expectancy.
Premium
Surge Protection guards you from lightning-related surges as well as other
potentially damaging surges. Other surges can happen anytime there is high wind,
an accident interrupts power or when power is re-established.
You may see only a flicker of the lights or nothing at all,
but for today's micro chip driven electronics, the result
can be disastrous.
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2.
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Why
do I need Phone and Cable TV protection?
Most
people think lightning attacks a computer or TV only through
the electrical outlet. Sometimes it does. But lightning
can also enter your home through the phone or cable TV lines.
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3.
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Why
get surge protection from Gulf Power Company?
High
quality, properly applied surge protection devices affords
the ultimate in total equipment protection. Most point-of-use
devices sold in stores look great from the outside and provide
limited protection to only those devices plugged into them.
We will provide the highest quality surge protection. We
will install it correctly. You will be protected. If surges
do breach the system, the protected equipment will be repaired or
replaced because it is backed by an industry-leading manufacturer's warranty.
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4.
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Can
this System Offer Protection for Older Two-wire Homes?
Yes,
Premium Surge Protection can protect older homes
not having proper grounding. Some homes of this type will
require the installation of a ground rod to bring the home
up to National Electrical Code standards. The ground fault
path is necessary for the surge arresters to dissipate a
surge.
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5.
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Do
I Still Need Point-of-use Surge Protection?
Premium
Surge Protection is a comprehensive surge protection that
eliminates surges entering the home through the electric,
cable or telephone lines. However, surges may enter the
home through other means, via a remote building (garage
or workshop) electrically attached to the house, swimming
pool pump, outdoor lights, etc. Because of this, the Institute
of Electrical and Electronic Engineers (IEEE) recommends
the additional use of power strips to enhance protection
for sensitive electronic equipment.
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6.
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Is
this a Lightning Protection System?
No,
Premium Surge Protection will not prevent lightning from
striking your home. No product on the market will prevent
lightning from striking a home nor will any product protect
against lightning damage. However, Premium Surge Protection
will cover any protected equipment damaged by a lightning
induced surge and entering the home through the electric
service, cable or telephone lines.
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7.
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What types of equipment are covered under the warranty?
Please see manufacturers warranty (PDF 44KB) for complete details.
Covered
Appliances
- Compactors & Disposers
- Cooking
- Dishwashers
- Fans
- Freezers
- Laundry Care
- Microwaves
- Refrigeration
- Room Air Conditioners
- Heaters
- Water Heaters
- Water Pumps & Tanks
- Water Treatment
- Small Kitchen Appliances
Tools
- Bench Power Tools
- Compressors & Air Tools
- Electrical Shop
- Portable Power Tools
- Power Tool Accessories
Electronics
- DVD, VCR, & Other Video
- Home Audio
- Home Office & Communication
- Portable Electronics
- TVs
- Fitness
- Computers
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Excluded
- Medical & Life Support Equipment
- Detached Buildings
- Specialized Radio System
- Well Pumps Not Wired Into Main Power
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8.
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Can
this Equipment be installed in any Home?
No, at this time the manufacturer only offers a 200 AMP and 400 AMP meter socket adapter. Other exclusions are apartments, farmsteads, and homes not individually metered.
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9.
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Do
I have to be Home for the Installation?
No,
unless your electric meter, cable TV or phone lines are
inaccessible from outside. Your power, phone and cable TV
will be disconnected for a brief period of time during installation.
Electronic clocks will have to be reset after the installation
is complete.
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10.
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Do
I have to be a Gulf Power Customer?
Yes,
because the electric line surge protector is installed behind
Gulf Power's meter.
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11.
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Is Premium Surge Protection compatible with DSL?
Yes. Premium Surge Protection can be installed and used with DSL.
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12.
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Will
Premium Surge Protection Stop Blinking Clocks?
No,
Premium Surge Protection will not keep your clocks from blinking.
Surge protectors protect equipment from damage caused by
high voltage. Clocks and VCRs lose their programming because
of momentary power interruptions or other outages.
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13.
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Are there any penalties for canceling the Premium Surge Protection service?
Premium Surge Protection service can be cancelled, however, if you ever opt for a reinstallation of the Premium Surge Protection Service, a $200 reinstallation fee will be put on your electric bill.
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14.
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What is grounding?
A good grounding system is your first line of defense. It works in conjunction with Premium Surge Protection to provide a total defense system. The purpose of grounding is to limit voltage due to lightning or line surges. These sources of over voltages are provided with an alternate path around the electrical system of your home, intentionally connecting the system to earth. The phone and coax lines are bonded to the electrical ground to tie the grounding system together.
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