While looking at the map, you may not find an outage indicated directly over your home or business when you are without power. One outage event may affect multiple homes or businesses. The map places the outage symbol near the location of electrical equipment where the outage originates. For example, if multiple customers in the same neighborhood call in to report an outage, we will indicate an outage near that neighborhood. We will not show specific homes and businesses without power for the safety of your home or business. You can think of the icon as representing the "center" of the outage; the outage may cover several streets or, in the case of major events, even miles.
Sometimes, though, there can be a delay before your meter notifies our system and then updates the map. The map updates every 10 minutes, so it doesn't take long to update. However, if after 15 to 20 minutes, you still don't see your outage on the map, report the outage by calling 1-800-487-6937. There could also be a problem with your home's electrical system.